We offer free & discreet worldwide shipping. But due to import laws, we DO NOT SHIP to the following destinations: Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Brazil.
Shipping & Delivery Time
Please allow 8-21 days for manufacturing and shipping from the date you place the order. This is an approximated time, exceptions may apply. We aim to ship all of our products out as quickly as possible so you can enjoy your new doll but please be aware that your doll is made to order even if it is pre-configured and it does take time to craft.All our dolls are hand made and thoroughly tested for quality before shipping.
Shipment & Tracking
Your package will be shipped by FedEx, DHL, or UPS. Once it’s shipped, we will send you the tracking number by email.
The doll will be packed in a plain carton box. Your doll will be labeled “mannequin”. There will be no information indicates that it’s a doll. Be aware, that Customs Agents may open your doll box for inspection and to determine import taxes for customers outside the USA.
We take product quality extremely seriously, every doll is thoroughly inspected and tested before leaving our studio.
Due to the nature of the product, we do not accept returns or refunds for any other reason than a product being damaged on arrival.
Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us immediately at firstname.lastname@example.org
All dolls are custom made to order to the customers specifications and immediately sent for processing once payment as been received, for this reason all customers are allowed only 24 hours in-which it would be possible to cancel an order subject to a 10% cancelation fee depending on the progress of the order. Once 24 hours have passed it is then no longer possible to cancel any order as the doll will be well into production and high costs will be incurred.
We do not offer refunds for any other reason other than a product damaged on arrival. We will need images of the damage to assess the claim before we decide if it has in-fact been damaged during transit.